Refund policy

Refund Policy

 Welcome to BonBeezShop. Shop with confidence:

 You have 14 days to request a return or refund.

 To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 To start a return, contact us at bonbeezshop@gmail.com. Returns must be sent to the following address: 2618 Pisces Dr, Orlando, FL 32835

 If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without prior request will not be accepted.

 You can always contact us for any return questions at bonbeezshop@gmail.com.

 Damages and issues: 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.

 Exceptions / non-returnable items: 

We do not accept returns for:

 Perishable goods (such as food, flowers, or plants).

Custom products (such as special orders or personalized items).

Personal care goods (such as beauty products).

 Hazardous materials, flammable liquids, or gases.

Sale items or gift cards.

Exchanges: 

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds: 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 5–10 business days.

If the return is for personal reasons, the customer covers the return shipping costs.

If it was our mistake, we cover all costs.

 

Email: bonbeezshop@gmail.com